If you have an immediate concern, please contact us here.
All orders will be instantly available via digital download. You will recieve an email with your download links. You may also create an account with us and access your orders from your account any time.
We occasionally use .RAR archives to deliver large product files. If you purchased a product that is delivered in .RAR file format, you will need to download a free program to extract the files. Below is a list of programs for both Windows and Mac.
How to Load Tru-Urban Kontakt Instruments
Check out this quick video to learn how to load Tru-Urban Kontakt libraries. This method allows you to load the library into Kontakt once and you'll never have to worry about browsing to the product folder to load the instrument again.
If you are having trouble with ANYTHING, please contact us here! We will respond within 24hours. Happy to help!
Due to the fact that we sell digital products, All sales are final. However, we can offer store credit and also offer to exchange your order for one of our other products. Please contact us if for some reason you are unsatisfied with your order.
Your payment and personal information is always safe. Our SSL (secure server software) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.